FAQs
Frequently Asked Questions
Browse through these FAQs to find answers to the commonly raised questions. We've compiled these questions based on the most commonly raised concerns from our customers, ensuring you have access to relevant information at your fingertips. If you can’t find the answer you're looking for, feel free to reach out to our ☎ customer-support team, and we'll be happy to assist you further.
Ordering
No, creating an account is optional. However, having an account allows you to save your shipping and billing details for future use and access your order history and invoices.
Yes, you can place an order as a guest by providing necessary details such as your name, address, and contact information.
There are no specific details required beyond the standard information including Name, Contact Info, Shipping and Billing addresses. However, you can contact us (0305-4422777) anytime with questions or thoughts about our products.
Shipping
We partner with reputable shipping companies and reliable transport services across Pakistan to ensure the safe delivery of your orders. The choice of shipping method depends on the size and weight of your package, as well as your location and accessibility. In some cases, orders may be delivered via two-wheeler, depending on the area. We discuss all relevant details with you during the ordering process to ensure the most convenient and efficient shipping option is chosen based on your accessibility and needs.
Shipping typically takes 3-5 working days.
We are working on enabling tracking through our web portal. Currently, tracking information is provided manually via phone calls (0305-4422777) and WhatsApp message.
We offer free shipping across Pakistan, excluding restricted areas, FATA and the regions inaccessible by four-wheelers.
Payment & Billing
We accept both Cash on Delivery (COD) and Advance payments.
Invoices are generated automatically upon order confirmation and sent to you via email or WhatsApp. You can also access them through your account if you have one.
Returns & Refunds
If you did not receive the original product you ordered, you are eligible to return the item within 1 day from the date of delivery.
The item must be unused, in its original condition, and in the original packaging. You must also provide proof of purchase, such as a receipt or order confirmation.
Please contact our customer service team at support@officefurniture.com.pk or call 0305-4422777 to start the return process.
We are shipping for free, but in case you did not accept shipment for any reason, you have to bear shipping cost.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Yes, Office Furniture Pakistan reserves the right to modify the return policy at any time. Please check our website or contact customer service for the latest information.
Account Management
If shipment is not out for delivery, we can accommodate.
You can reset your password using the recovery options provided, such as your email or phone number.
Yes, if you have an account, you can view your order history.
Product Information
Product descriptions, sizes, and other details are available on each product page. If you need additional information, feel free to contact us (0305-4422777) via phone or WhatsApp.
Different products have different warranties. You can inquire about specific warranties through our support services or by calling us.
Cant find the answer you are looking for? reach us and we'll happy to answer your quires.